ClientTrack: Domestic Violence

Domestic violence shelters and rape crisis facilities have a unique set of technology issues, many of which are related simply to processing with maximum speed and efficiency. When a woman is threatened with an act of violence by an abusive spouse or boyfriend, every second spent processing a hotline or crisis call is critical. Intake specialists need easy, accurate, and secure methods for gathering information, and they need it quickly.

ClientTrack Solution: Configurable. Collaborative. Comprehensive.

ClientTrack provides a comprehensive solution in a confidential and secure environment that enables hotlines, rape crisis centers, and domestic violence shelters to process intake information quickly and safely, and then provide comprehensive reports that conform to the Violence Against Women Act (VAWA) and the Victims of Crime Act (VOCA).

Configured intake forms and secure data collection protocols take precedence over other features. This permits data sharing security between organizations using codes to identify clients in order to keep identities secure. Once a client is secure, intake personnel are able to quickly identify an inventory of beds so victims have a comfortable place to stay. A legal assessments tool tracks domestic violence offenders and identifies any restraining orders.

ClientTrack is configured to:

• Handle crisis encounters and hot-line calls
• Manage all aspects of shelter facilities in an easy-to-use interface
• Manage all aspects of client and family intake, including domestic violence assessments
• Manage all aspects of grant and contract tracking and reporting to funding sources
• Record service transactions like housing, meals, and child care services
• Assign lockers and chores
• Charge clients for services, collect cash, and maintain receivables
• Create client and family reservations and check-in
• Make referrals and create service plans
• Track court advocacy, hearings, personal protection orders, and offenders

In addition, reports that summarize service outcomes from a range of perspectives such as funding source, intake demographics, and services provided are automatically generated, greatly reducing workload, and dramatically boosting accountability to caring community donors and public funding agencies.

ClientTrack Results: Giving You the Power to be Compassionate

The result of ClientTrack is that employees of domestic violence and rape crisis centers are able to offer sanctuary and empower victims of abuse to live more peaceful, safer lives free from partner violence, sexual assault, and child abuse.

Copyright © 2007 Data Systems International. (888) 449-6328.